Frequently Asked Questions

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery in real time.

Yes. Cortenvale is fully responsible for your order from the moment it leaves our warehouse until it is delivered to you. If your order is damaged or lost in transit, please contact us and we will resolve it as a priority.

Simply browse our collection, add your chosen items to your cart, and proceed to checkout. Your payment will only be charged at the final step — you can review your full order before confirming.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, PayPal, and Shop Pay.

Absolutely. Our website is secured with industry-standard SSL encryption. Your personal and payment information is protected at every stage of the checkout process.

Prices on Cortenvale may be updated from time to time. However, the price displayed at the time of your order will always be honoured — you will never be charged more than what you agreed to at checkout.

Cortenvale is currently an online-only retailer. All products are available exclusively through cortenvale.com, allowing us to offer designer-quality faucets at accessible prices without showroom overheads.

Our store is based in the United Kingdom and prices are displayed in GBP (£). If you are shopping from another country, your bank or payment provider will apply the relevant exchange rate at the time of purchase.

Depending on the model, our faucets are available in Matte Black, Chrome, Brushed Brass, Brushed Gold, Brushed Nickel, Gunmetal, Graphite Grey, and White. Available finishes vary per model — please refer to the individual product page for the full selection.

Wall-mount faucets are fixed directly into the wall above the basin, keeping the countertop completely clear — ideal for a minimal, architectural look. Deck-mount faucets are installed through the basin or worktop and suit any standard setup. Each product page specifies the mounting type clearly.

Yes. All Cortenvale pull-down kitchen faucets feature a retractable spray head with both a standard stream and a spray mode, toggled by a button on the head. The hose retracts automatically by gravity when released.

Most Cortenvale deck-mount faucets require a standard 35mm installation hole. Wall-mount models have their own pipe centre requirements listed on the product page. We recommend checking all dimensions before drilling or cutting.

Yes. Every Cortenvale faucet includes flexible braided supply hoses, all necessary fixings, and a step-by-step installation guide. You will not need to purchase additional components for a standard installation.

Orders are dispatched within 24–48 hours of being placed, Monday to Saturday. You will receive a confirmation email as soon as your order is on its way.

Yes, changes and cancellations are possible before your order has been dispatched. Please contact us at info@cortenvale.com as soon as possible. Once an order has been shipped, it can no longer be cancelled but may be returned under our 30-day returns policy.

No. Cortenvale products are sold exclusively through cortenvale.com. If you see our products listed elsewhere, we cannot guarantee their authenticity, condition, or after-sales support. Always purchase directly from us for complete peace of mind.

UK orders are delivered within 2–5 working days from the date of dispatch. Orders are processed and dispatched within 24–48 hours, Monday to Saturday.

International orders typically arrive within 7–15 working days from dispatch, depending on your country and local customs clearance times.

Yes. A shipping confirmation email with your tracking number will be sent to the email address provided at checkout as soon as your order leaves our warehouse.

Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.

We offer a 30-day no-questions-asked return policy on all unused, uninstalled items returned in their original packaging. No restocking fees are applied.

Unfortunately we are unable to accept returns on faucets that have been installed, as they are considered used once connected to a water supply. If you received a faulty or damaged product, please contact us immediately — we will arrange a replacement or full refund regardless of installation status.

Contact us at info@cortenvale.com with your order number and reason for return. Our support team responds within 2–3 hours (maximum 24 hours) and will guide you through the process.

Return shipping costs are the responsibility of the customer for change-of-mind returns. We strongly recommend using a tracked service — Cortenvale cannot be held responsible for returns lost in transit without proof of postage. If the return is due to a fault or an error on our part, we will cover the return cost in full.

Once your return has been received and inspected, your refund will be processed within 5–7 business days to your original payment method. You will receive an email confirmation as soon as it has been issued.

Please contact us at info@cortenvale.com within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund as a priority, at no cost to you.